Help center
Frequently asked questions
How playing on FROG GAMING works: accounts, deposits, redeems, bonuses, and rewards.
General
What is FROG GAMING?
FROG GAMING is a social-gaming platform that connects players to 10+ popular fish, slot, and casino-style game providers, including Fire Kirin, Orion Stars, GameVault, Juwa, Milkyway, Panda Master, Riversweeps, Ultra Panda, Gameroom, and Vblink, all under one account.
How many game providers are supported?
Right now we support 10+ providers in one place, so you can recharge, play, and redeem across all of them without juggling multiple agents or accounts.
How do I start playing?
Create an account, verify your phone and email, then either claim your welcome free-play or make a first deposit. Once you have a balance, head to Games and pick any provider tile to load credits and play.
What happens if a player tries to cheat or abuse bonuses?
Bonus abuse, multi-accounting, chargebacks, and any form of fraud will result in the account being banned and any remaining balance forfeited.
What if a recharge or redeem fails?
If a recharge fails, the wallet debit is automatically refunded. If a redeem is rejected by an admin, the amount is refunded to your wallet in the same transaction. You can open a support ticket if anything looks off.
Deposits
How do I make a deposit?
Go to Wallet → Deposit, pick a payment method, enter the amount, and follow the on-screen instructions. Cash App and crypto are usually instant; manual methods (PayPal, Chime, Venmo) need a screenshot of your transfer and are reviewed by an operator.
Can I deposit with PayPal?
Yes. Choose PayPal in the deposit flow, send to the address we display, and upload a screenshot of the completed transfer. We confirm it manually, usually within minutes.
Can I deposit with Cash App?
Yes. Cash App is one of our fastest options. Use the in-flow Cash App Pay button to authorize instantly, or send manually and upload a screenshot.
Do you accept Chime?
Yes. Pick Chime in the deposit flow, transfer to the displayed handle, and upload a screenshot. An operator confirms the deposit and credits your wallet.
Can I deposit with crypto?
Yes. We support several major cryptocurrencies via our payments partner. The deposit page shows the supported networks and the address to send to. Confirmations are automatic on-chain.
Redeems
How do I redeem my winnings?
Open Wallet → Redeem, choose a payout method (PayPal, Cash App, Chime, Venmo, Strike, or crypto), enter the destination handle, and submit. Most redeems are processed the same day.
Are there limits on how much I can redeem?
Yes. There's a minimum of $20 and a maximum of $5,000 per request, and you're capped at 3 pending redeem requests in any 24-hour window.
Are redeems instant?
Cash App and crypto are typically the fastest, often within minutes once approved. PayPal, Chime, and Venmo are operator-processed and usually complete the same day.
How many redeem requests can I have open at once?
Up to 3 pending redeems per 24-hour window. Once one is approved or rejected, that slot frees up.
Bonuses & Rewards
Is there a sign-up bonus?
Yes. New accounts get a 100% bonus on the first deposit. Make a first deposit and the bonus credits to your wallet automatically.
Do I get a bonus on every deposit?
There's a standing operator-configurable bonus on regular deposits, and we occasionally run promotional bonuses on specific payment methods. Check the deposit page for the current rate.
What is the referral bonus?
Refer a friend with your personal referral link. When they deposit, you earn a percentage as a referral reward, claimable to your wallet or as free play on any supported game.
What is the Spin the Wheel feature?
It's a free daily spin with a chance at free play, deposit bonuses, or cash rewards. Cash wins are processed manually, free plays auto-credit, and deposit bonuses stack on your next deposit.
What are free plays, free spins, and jackpots?
Free plays are credits loaded straight to a game account, no deposit needed. Free spins are bonus rounds inside slot-style games. Jackpots are top-tier prize tiers inside scratch cards and select slot games.
Still have a question?
Our support team replies within 24 hours. Open a ticket or send us a message and we'll get you sorted.
Contact support