Withdrawal policy
How pulling funds out of FROG GAMING works: minimums, methods, timing, and what we do if a payout can't go through.
How withdrawals work
Submit
Pick a method, enter the destination, confirm. Dollars come out of your wallet right away.
Pending review
Our team verifies the request matches the account on file. Most clear in the published window.
Approved & sent
Funds arrive at your destination, subject to your bank or processor's own clearing time.
We never charge a withdrawal fee. Your destination service's own fees (if any) apply on their end.
Limits
$20
Minimum per request
$5,000
Maximum per request
3 / 24h
Pending withdrawals
Per-method timing
Business-hours estimates. Holidays and network outages can extend them.
Identity & eligibility
You must be at least 21 years old to withdraw. Your account's date of birth is locked once set, and we may verify it (or other account details) before approving large or first-time withdrawals. Accounts that fail verification are not eligible to withdraw; the deposited funds remain available for play.
If a withdrawal is rejected
We refund the full amount back to your FROG GAMINGwallet in the same review pass. You'll receive an email with the reason and can either submit a corrected withdrawal or reach out if you think the rejection was wrong. Common reject reasons:
- The destination handle doesn't exist or is blocked.
- Name on the destination account doesn't match the name on file.
- Suspected duplicate-account or bonus-abuse activity.
- An open dispute on a recent deposit.
- Missing or incomplete identity verification when required.
Questions about a withdrawal?
Use our contact form if you don't have an account yet, or open a support ticket once you're signed in.